Returns & Refunds

Our Return Policy

Because every Hurray gift is personalised especially for you, we're only able to accept returns in specific situations. We want you to love what you receive, so please reach out and we'll make it right.

Eligible for Return

• Item arrived damaged or defective
• Wrong item or size was shipped
• Personalisation does not match what was submitted at checkout

Return requests must be raised within 7 days of delivery from your Order History or the order tracking page.

Not Eligible for Return

• Change of mind after personalisation has been submitted
• Minor variations in handmade or hand-painted items
• Items past the 7-day return window

Refunds

Once your return is received and inspected, approved refunds are processed to your original payment method within 5-7 business days. Cash on Delivery refunds are issued via bank transfer or store credit.

Need Help?

Contact us through our Contact page with your order number and we'll sort it out quickly.